Monday, June 27, 2011

ProjectProject Presentation words: Sports Without Borders Sports Conference 2011


The following is a general recommendation and rationale for those wishing to use Social Media for their sports group or organisation. The article is broken into three sections:
  1. What is social media?
  2. Why Facebook should be homeground.
  3. How to build your crowd with Facebook

What is social media?

What do people mean when they say: Social Media? It’s one of those things that everyone nods their heads about but most people are a little confused over. And there’s a good reason for that. Let’s ask Google…

166 Million results (in .12 sec)

166 Million Results! There’s your problem. ‘Social Media’ is a very broad term with a massive number of definitions. But primarily, what people refer to when they say social media is the big social media players: The social media networks.

Youtube, Flickr, Linked in, Facebook and Twitter: these are all social media networks. They allow instant multiple connections to take place between individuals and enterprises. The two most recognised networks are Facebook and Twitter.

TWITTER: SPECIFIC SUBJECTS OF INTEREST

So what does Twitter do? Twitter facilitates conversations, often around specific subjects of interest – like sports teams and players. Sports players are tweeting to fans before, during and after matches. No reason why you can’t get that down at the local level. Examples of other subjects of interest discussed on Twitter: – Masterchef or cooking, TV shows, Wikileaks…Anything. Twitter can be very useful for starting and continuing conversations.


Now in the spirit of interactivity, let’s get a ‘Hands up’ who has heard of Facebook? Everyone. That’s why today we’ll focus on Facebook as it’s the biggest social network by a country mile.


FACEBOOK: BROAD SOCIABILITY

Global number of people on Facebook: 750 MILLION
Australia number of people on Facebook: 10.4 MILLION

Facebook facilitates broad sociability, broad social connections. It’s actually an excellent tool for INCLUSION. It’s a highly targeted way to connect with people wherever you are, whom-ever you are. Both Twitter and Facebook allow ALL people to communicate in real time, regardless of traditional barriers such as, language, sex, age, religion, social status and of course physical barriers like country borders and disability. Twitter is very influential, but Facebook has more reach than Twitter. It allows interaction and connection with others based on real world social networks, personality and personal interests…like Sport.

B. Why Facebook should be homeground.

So aside from the large numbers, why would your sports group want to be on Facebook? That’s simple. It comes down to one word:

PASSION!

People get involved in clubs and sports because they really do love it – more than anything except perhaps religion – and in Melbourne – that’s a very grey line! People love to interact, to work as a team; to compete and support their team members, to help out the community and to socialise. Facebook really is a perfect fit for the sector and you’ll find passionate people for every conceivable sport here.


WHY FACEBOOK? PEOPLE WANT TO CONNECT WITH YOU RIGHT NOW!

You should make Facebook your home-ground because people who love your sport are there and they WANT to connect with you. But how do you tap into that vast well of passion?

3. How to build your crowd with Facebook


Imagine Facebook as 7500 packed MCGs*. Your own corporate box here is what’s called a Facebook Page. But unlike a corporate box, it’s open access for all people who are interested in exactly what you do and say and becoming part of it. That suits the idea of inclusion. So you can build your crowd and build your brand using a Facebook Page.


But that’s just the start of the game. The biggest mistake all brands, organisations or businesses make is setting up a presence with a Facebook page and then doing nothing with it or not knowing what to do. So if you start a Facebook page you need to have a strategy. You need to know why you are there and what you want to do.


YOUR FACEBOOK PAGE: A PLACE FOR INFO AND INTERACTION
latest results
formation of new player groups
replacement players at short notice
call out for volunteers
promotions, sales & snap sales
videos and photos
talk with the crowd about upcoming events, community issues
use the crowd to generate ideas on anything

A Facebook page is made for relaying info and for ongoing dialogue with the crowd – so use it that way. Events, promos, conversation, ideas and more - it can all happen here. Aside from your own administrators, you can also find volunteers from the crowd to help with your Facebook page. We call them Brand Advocates and they are your official unofficial helpers.

Building on the ‘volunteering’ appeal in the sports sector which is driven by the core passion, all clubs should be in a position to find that dedicated person or people to become the other voice of the organisation. Your goal should be to find your Brand Advocates either before you begin your Fan page or as one of your first objectives once on Facebook. They can be a constant voice of the brand; keep live stats on a game and update the page accordingly, talk about upcoming events, community issues, call out for ideas on anything, even put up advertisements. Brand advocates are unpaid so remember to reward them in other ways to keep them incentivised.

FACEBOOK PAGE VALUE SUMMARY:
Find brand advocates and volunteers
Provide business or product info
Interact & monitor in real time
Strengthen the community
Formulate & execute ideas
Deal with negatives
Build relationships, trust and authority
Connect with other sports groups
Create Lobby groups

So let’s summarise the value of Facebook to you. You can connect with volunteers, get more people through the door, grow your brand, become recognized as a valuable part of the community, offer people hope, self-esteem, fitness and reward. Facebook can help you with all that. And if you’re frustrated at the system, this is the way to begin forming a new system, maybe even a powerful lobby of connected sports groups, driven by the people.

Facebook is just the start and it's important to promote your digital presence with a real world marketing effort. Further, there are many other networks you could use and leverage as support to build your brand and promote the social good.


*the MCG is short for the Melbourne Cricket Ground and it's a huge stadium in Melbourne Australia that packs in about 100 000 people at its most excited moments, usually AFL Grand Finals!

Sunday, June 26, 2011

Sports Conference 2011 - ProjectProject Presentation

ProjectProject presented at "Sports Conference 2011" in Melbourne on June 27. Please find our presentation here:

Social Media In Sports

If you'd like the talk behind the presentations, please contact us!

Wednesday, December 8, 2010

How to destroy a global brand


In either a response to US Government pressure or a decision made for other more ‘official’ reasons, Amazon, Paypal, Visa, Mastercard have recently gained additional international prominence. Normally this is a good thing for business. In this case, it’s totally not.


Amazon, Paypal, Visa and Mastercard are all globally recognized brands. They are the kinds of brands we don’t think about much, but we trust them to do the job they do; transact our money, keep it safe, host our websites, etc and don’t get too outwardly involved in our lives. But lately in efforts that look suspiciously like they are calculated to cripple the critical operations and infrastructure of Wikileaks these brands have breached that trust. Amazon kicked Wikileaks off its servers and Paypal, Visa and Mastercard have stopped processing Wikileaks donation payments. They have openly attempted to remove the Wikileaks home and cut off its money supply. Even Twitter has been repeatedly (and I think justifiably) accused by many who use the service of censoring and attempting to hide the Wikileaks conversation from the world. These brands are trying to kill what they deem to be the beast. In doing so they’ve been very successful in gaining the attention they normally crave. But at the same time they have given a very strong signal to many current and future customers that they are far from independent organizations and their neutral position in what most people have believed to be a democracy has been seriously called into question.



Outsiders can now clearly see the strong relationship that these companies have with the US government; their collusion has now been exposed to the world. The massively important consumer trust that takes years and years and millions and millions of dollars to build and strengthen through repeated friendly, feel-good advertising messages has been almost instantly eroded by these brands’ own very public actions.



The Twitterverse has gone not just Ballistic at these brands (including Twitter), but ‘Intercontinental Ballistic’, firing at them from all corners of the world with multiple accusing, questioning and threatening missiles in all languages. You are a cartel of #banksters. We can’t trust you anymore. You’re anti-democratic. What law has Wikileaks broken? Who do you represent? Do you want my business? Are you sick of having customers? Don’t you understand that the power equation has changed? Don’t you know that it’s people who have the power now? We are going to get you. You wont get away with this. It’s time for #operationpayback.


These brands in collusion with the US government or on their own terms have unwittingly succeeded in helping to unleash the (until now) mostly dormant democratic mechanism for mass people power that is the Internet. They have woken up the sleeping apathetic masses in the west who in this first World InfoWar are being organized into decentralized digital fighting units by groups led by the frontline generals at Anonymous, an online activism collective with a clear mandate: preserve internet freedom and freedom of speech for all. As they say "... The goal is simple: Win the right to keep the Internet free of any control from any entity, corporation, or government. We will do this until our, proverbial, dying breath." (Read their full statement here: http://bit.ly/fM6Q78). All this marks the beginnings of a genuine online revolution and the people are now actively combating these companies on several fronts.



The main concern for PayPal, Visa, Mastercard and Amazon must be the huge amount of negative publicity being generated by their actions and the viral effect that is taking place because of this. It has the nasty side effect of sending their customers searching for alternatives while drawing more and more consumers attention to their questionable decisions on Wikileaks. Thus they are helping to set themselves up for a bigger counterattack.



The Anonymous collective, the engaged Twitteratti, Facebookers, Wikileaks know this. They know that by calling the huge numbers of online troops to exercise their democratic right to boycott these brands and display their anger directly through Twitter hashtag identifiers such as #boycottpaypal, #boycottmastercard, #boycottvisa, #boycottamazon and by encouraging the actual public rejection of these services by individuals they can inflict real economic and brand damage on these companies. If I was a shareholder in any of these companies, I would have to be asking the company board; is it in my best interest that you have stopped providing essential services to Wikileaks - or not? If the share-price falls, am I losing my hard earned money because you seem to have no backbone or integrity or interest in democracy? Or is there a link between you and the government that has not been fully disclosed? Have I been deprived of vital information that may have better informed my decision to invest in your company? A cable released around 8th December adds some credence to these questions and possibly provides a case for shareholders: http://bit.ly/gBBMrZ



The arrogant financial brands aren’t the only ones doing themselves major damage. Wikileaks has had its URL removed from the net by domain name company EveryDNS (so you can’t search wikileaks.org’ anymore) and it’s been denied the use of servers by Amazon so it has no backend infrastructure. This action by these two brands has made the site stronger and their own brands weaker. Many internet users are now setting up ‘mirror’ Wikileaks websites that serve and hold the same content as Wikileaks and its disclosed cables but under different online addresses. So when there was one ‘Wikileaks.org’ online before, there are now hundreds and hundreds, more and more daily under hundreds of different addresses. Check them out here: http://bit.ly/ej9kwQ . Unstoppable.



On another significant and symbolic front, Anonymous and its global network are systematically taking down the 'shopfront' websites of anyone they see to be the enemy of free speech. This is no more than an awareness campaign to highlight that point. These website attacks do not harm ordinary people and their transactions, but the technical disruption helps to create global PR around the extremely important freedom of information and speech issue. To date the websites of Paypal, Visa, Mastercard, the Swiss bank ‘PostFinance’ have all been taken down in DDoS attacks as part of #operationpayback. Amazon, EveryDNS and Twitter are also possibly in the firing line here. As Twitter user LauVanExel” said recently: #Visa #MasterCard #PayPal all down. Twitter might be next so I heard so be prepared.”


The reason for all this fuss is a big and very serious fear - that Wikileaks is being used as a Scapegoat for a wider campaign to change fundamental democratic laws in order to censor internet content and deny users the current freedom they enjoy. And with all these brands actions against Wikileaks they have very effectively positioned themselves alongside the government as the bad guys who don’t give a toss about democracy or the views of their customers. I really don’t think all this can be good for business.



On December 9, 2010, Twitter user ‘Jamesrbuk’ summed up the real argument while referencing the ongoing self inflicted damage being done to these brands when he said:



For freedom of speech, there's #wikileaks. For everything else, there's #Mastercard. And #Visa. And, um, #Paypal. And #Amazon. And...”



Wednesday, December 1, 2010

Wikileaks. A Global Integrated Campaign


When you really look at the wikileaks #cablegate cables – you know - those dramatically released, feverishly discussed, globally significant weapons of damming truth, anyone who is marginally informed will actually see overwhelmingly, a bunch of general, non-threatening cables peppered with doses of what looks to be frank honesty…and that’s it. After much hooplah, you may begin to ask yourself; where’s real damage here?

To date I’ve been a staunch supporter of the wikileaks idea but recently, given my role in strategic communications, I could not help but consider seriously that what was unfolding before me was a massive integrated communications exercise – that is, a global campaign. The assumption is that it is a wikileaks led global campaign. I decided to see what would happen if I considered the whole thing to be a global campaign led by another entity or group. After thinking, writing and analyzing from this changed perspective, I have been given a few things to dwell on and I’ve decided to share them. All this leaked ‘private’ data has the clear implication that it comes without the usual spin. The US government have even gone to great pains to position these cables as anything but propaganda - as the painful truth laid bare. But why? From this point onwards, for the point of this article and as a general exercise in balance, I am a total #wikileaks #cablegate skeptic.

The days before the megaleak…

The cables that have been pulled out by the media as ‘damaging’ or that have been most heavily reported are worthy of looking at as very clever propaganda and spin. If only because that is the last thing they appear to be. Consider this first general message that we heard repeatedly in much of the world’s media before the ‘release’ between the dates, 24th to 29th November approx:

The USA say they don’t know what’s being released and don’t know what the cables will say.

If this is true, why then did this not stop them very publicly ringing the whole world ‘in a panic’ and spilling their guts, like naughty children? Seriously ask yourself, where’s the benefit of this? Where? To my mind, there’s only one benefit. Public Relations.

That may seem obvious. But not damage control Public Relations. It’s PR promoting the upcoming leaks.

If you were on Twitter in the days before the leak of these documents and were interested in wikileaks you would probably have discovered that the wikileaks hashtag (#wikileaks) was not appearing as a ‘Trending Topic’ on Twitter and wasn’t always appearing in Twitter searches. Trending Topics on Twitter lets people quickly know about the big conversations that are going on - these are often global. A trending topic always brings in many more Tweeple who check out the topic and join the conversation. So at a time when it should have been constantly trending as a global topic that many people were talking about, wikileaks remained hidden from the view of most except those who’d stumbled across the conversation*. This infuriated the opinion-leading wikileaks supporting Tweeters and helped cement the concept that there was actually ‘something to hide’ and that the larger powers that be were working on suppression and censorship of wikileaks (wikileaks is also a user name on Twitter and apparently they can't 'trend' which may be some explantion here*). It reinforced the myth about the upcoming cables and their veracity. It made many freedom-loving democratic supporting Tweeters go into overdrive, promoting the upcoming cable leaks on behalf of the US government. This is an aspect of a campaign that is referred to in my circles as ‘user generated content’. Job well done. A lovely interactive addition to a well orchestrated global teaser campaign - perhaps the biggest in history.

The teaser aspect of the campaign had other components. An interesting one was the apparent issuing of D-Notices (Defence Department notices asking newspapers and media to refrain from publishing anything damaging to the national interest) rumoured to have been distributed to the media before the leaks came out, by British and Australian governments (and possibly others). This was first disclosed in a message that originated from @wikileaks on Twitter. Wikileaks posted it. Whether these notices were served or not, the job of the rumour served a similar purpose to the Twitter strategy ; the D Notice rumour was designed to imply Government fear at the upcoming secret information dump, which of-course inspires much public curiosity and interest in their content. A dual advantage that plays to the prejudices of the Twitterati is that D Notices in an electronic age are useless given the distribution of information via multiple new media channels. Attempting to serve them reinforces the negative preconceptions the wikileaks supporting Twitteratti have of the government generally – govt seem like bumbling fools who don’t understand the interwebs. One thing I found curious at the point before the document dump was the fact that Australian media organizations were not privy to the leaks, yet they were served D notices. Why were the D notices served if Aussie media had no access to the cables at that stage? And if they weren’t served – why did wikileaks say they were?

The day of the megaleak…

On the day, the cables were released in a coordinated effort that would make a global brand manager extremely proud. The old ‘we don’t know what’s coming’ message was continued but included (for me anyway) some confusing aspects. This from one of the first Australian articles in The Age, Monday Morning 29th November:

http://www.theage.com.au/technology/technology-news/wikileaks-may-show-us-has-helped-terrorist-group-20101126-18avu.html

“…A senior Israeli official familiar with the material, who asked to remain anonymous said it included diplomatic cables sent to Washington from US embassies throughout the world…”

(I interject here with some questions: How is the ‘anonymous’ Israeli official familiar with the material that even America says it’s not familiar with? This is particularly interesting when you consider that the cables were only disclosed to the world perhaps an hour before the published time of the article. Perhaps the official is a Mossad agent. Fine. How did The Age contact the official so quickly and then write the article? The global release happened at 8.30AM AEST. The Age wasn’t one of the world newspapers to receive the cables from Wikileaks prior to the worldwide disclosure date and thus have prior access to the cable content. That privilege was only given to Le Monde in France, Der Spiegel in Germany, The New York Times in the US, The Guardian in Britain and El Pais in Spain. So how did the article come together? Apparently it was written by a staff journalist Jason Koutsoukis who is based in Israel.)

“…The official said the US embassy said the documents were not highly classified.

''The Americans said they view the leak very seriously,'' the official said. ''They don't know when they will be released on the Internet and what exactly they say, but they didn't want us to read about it in the newspapers.''

The Americans say the documents aren’t highly classified but in the same breath this article and many others you can find, also say that they “don’t know when they will be released and what exactly they will say…” So they don’t know what the content will be, except, ah, that it’s not highly classified, but just in case, they go ahead and disclose to foreign governments and diplomats what it MIGHT BE before the fact…And they do it very publicly, days in advance. This doesn’t make sense at first glance unless you look at it as a communications exercise. Seen that way, it’s a massive worldwide integrated PR campaign designed to give maximum impact and imply full legitimacy to the much hyped release of the ‘secret’ #cablegate ‘disclosures’.

Now let’s have a look at the cables themselves. It’s only been three days and there is much more content yet to appear, but what have we learned so far? Let’s concentrate on the more ‘inflammatory’ or newsworthy cables. And let’s ask:

1. Is there a benefit to the USA or anyone else in these?

2. How well coordinated are the messages?

We’ll start with China. If you look at any reported cables regarding China what we see has a number of strategic purposes. We first see an obvious face saving way of disclosing to the world Chinese activities and thus continuing to position them as the bad guys, without having to do so directly. We learn that the Chinese Politburo really did authorize the hacking into Google. The outtake of this is that the Chinese generally have aspirations to continue this cyber-warfare against western interests. Other cables regarding China point to their ‘concern’ over North Korea, calling it ‘spoilt child’ and indicating they wont intervene if North Korea descended into chaos. This is good news for the USA who have harboured aspirations of regime change for that State for a while. This cable is an example of a warlike divide and conquer strategy in regard to its impact on China and North Korea relations and its content will keep anyone in the US and other western allies comfortable that American intervention in North Korea wont raise the ire of China. Brilliant.

Let’s look at Turkey, in relation to the PKK, the domestic group labeled as a Terrorist organization by the EU, Israel, Germany, Britain, USA and Australia. Various news outlets have basically cut and pasted the same article (here we see repeated messaging we’re looking for*) and mentioned the following, word for word:

“… A report in Israel's Jerusalem Post said the US military documents refer to the PKK as ''warriors for freedom and Turkish citizens and say that the US had set free arrested PKK members in Iraq…”

http://www.google.com.au/search?q=A+report+in+Israel%27s+Jerusalem+Post+said+the+US+military+documents+refer+to+the+PKK+as+%27%27warriors+for+freedom+and+Turkish+citizens%27%27+and+say+that+the+US+had+set+free+arrested+PKK+members+in+Iraq.&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-GB:official&client=firefox-a

*(it’s pretty clear…in fact most articles you see on these cables are mass cut and paste jobs. Check it out yourself. Nothing investigative, just the same party line, all over the world, delivered at the same time. That’s coordinated messaging, pure and simple).

The cables refer to these Turkish separatist Kurd fighters as ‘freedom fighters’. What is implied in this cable is actually good news for Brand America: it’s America fighting the honest and fair fight for the oppressed. (However, whether this is a conspiracy or not, this is clear proof and acknowledgment by the Americans or any others who might be behind these leaks that the American concept of ‘terrorism’ is a matter of perspective). But add to this the revelations that Turkey was actually covertly supporting Al Qaida in Iraq and allegations their Foreign Minister Ahmet Davutoglu is “exceptionally dangerous”, you build even more American citizens support for the covert American support of the PKK and some nice public justification to “bomb the shit outta them Turks”. Add a dash of anti-Semitism from the Turkish PM Recep Tayyip Erdogan and you also have Israeli public support too. This cable shows support for an agenda here and unquestionable justification of it handed to us in a ‘leak’.

The Iran strategy is similar, although a more prominent thread in the cables than the Turkish. The divide and conquer idea is used again when we hear of Arab allies urging the USA to strike Iran. This cable maintains the distrust and distance between these neighbours. The message contends that Arab countries including Saudi Arabia are very concerned about their neighbour and would like America to deal with the Iran issue quickly. This reinforces the American public perception that they are the World Cops and implies that something needs to be done. President Ahmadinejad is even compared to Hitler in the Iran cables and the whole region is crying, he must be stopped! ‘We need to go to war with Iran’ is the essence of this message. If you think about how this message might otherwise have been delivered to the public and the world, any other way would be a tough sell given the general anti-war feelings of the citizenry. This way, it’s shown to be a necessary job that America has to do to continue the fight for Justice and what’s right. Great brand values for Brand America.

Would Julian Assange the incredibly intelligent and politically savvy democratic freedom fighter really have missed these blatantly obvious points?

The personal assaults on many prominent leaders and powerbrokers seen in the cables so far is designed to ally citizens to the views of the USA and win a little respect for being keen observers of the reality. In every case I can see, the US is merely reflecting the view of the domestic or wider international population. In relation to Zimbabwe and Mugabe there’s nothing new here except to offer excuses as to why the US have done nothing. In relation to the British coalition and Gordon Brown - the views of the American admin are simply reflecting the views of the British people. The effect of this is to have British nodding in agreement of their assessments and beginning to think of those Yanks as a little more clever and informed than previously thought. In relation to Australia, they consider the Aussies a ‘rock solid’ ally. That’s gotta make us feel good and partially supportive of them. They never said much bad about us. Maybe that’s because Assange is an Aussie and if they said mean stuff about Australians we’d rush to support our mate Julian, as we would in any situation with another Aussie under attack. Perhaps cables will come out and say Kevin Rudd was hated by all of Canberra. We’ll wait and see.

After dissecting the general campaign messaging so far and its construction it is now appropriate to look at what the brief for this campaign might have been.

The primary target market - not the politically informed.

The informed always ask questions. The primary target market looks to be the masses for whom politics is often last on their list of interests. They will be attracted to the campaign by the headline ‘gossip’ and ’secret’ elements of the cables and its prominence will mean they can’t ignore it anyway.

The secondary target market - is the politically informed.

They will respond to the same things as the primary market but as they were the first onto wikileaks and the cables, they were most useful in pre-promoting the campaign, through tweets and other online discussion. After cable disclosure, they will get a feeling of anticlimax, having expected much more, as they did with the megaleaks around the Iraq and Afghanistan wars earlier this year. But by then the big ball is rolling and their questions will be hard to hear over the shouting…

The single-minded proposition

‘Leaking’ is bad for everyone and must be stopped at all costs.

The desired outtakes

1.‘Leaking’ really is a dangerous thing that reckless strange people do – even those who were insulted by the content of the cables are condemning Julian Assange – heck - not even Equador will have him in their country! It’s bad to do this stuff! Bad for democracy, bad for the world! We need to stop guys like this!

2. America, even behind the scenes, is just trying to get things right and help the world. They are not as bad as I thought. In fact I can see why those diplomats said that stuff about (insert name of nation leader or minister). I tend to agree! I actually have a more favourable view of America now.

Building the wikileaks brand

The really genius aspect of this whole thing is the building of the wikileaks brand which began around 2006 / 07. By rather quickly gaining world prominence, the brand has in marketing terms, gained the global ‘first mover’ advantage. It’s been successfully globally positioned as the genuine article. What this means is that as long as it remains as a conduit for leaks, with or without Assange, it could cement itself as the trusted brand in the sector, and become the portal for the vast majority of leaks from all sources worldwide, effectively shutting out new players who can be easily discredited without major support or who just wont have the same brand cache as wikileaks. Just think about what that means if wikileaks is the conspiracy this article suggests it could be. Can you think of a better way to globally gather raw intelligence on corporates and governments and individuals?

On the question of whether Julian Assange is a part of this conspiracy or a genuine freedom fighter, I have this theory: he has been played. I think that the cables, the Iraq and Afghanistan war logs were largely genuine but peppered with a small percentage of juicy morsels of headline grabbing information (real) and disinformation. I also think Bradley Manning, the ALLEGED source of the leaks from within the US military was also played, allowed to access the files after being targeted as a person likely to dissent. They were both played like a Pagannini. Now they are both suffering the consequences. Bradley is apparently in jail awaiting trial, in solitary confinement. Julian is in hiding being chased by Interpol for alleged rape and molestation – which by the way is a shakier story than the one about the dog who ate my homework (and while we are at it, when was the last time Interpol issued through global networks any international warrant for the arrest of someone merely ACCUSED of rape?)

The very dangerous thing here is that if wikileaks is indeed a conspiracy in plane sight then it must be designed as the first stage in shutting down the democratic freedoms we have enjoyed through unrestricted online communication. If there are conspirators they are looking to position anyone who discloses socially important information as being incredibly reckless and as they have in Julian’s case, a potential rapist too. Remember that he has not been charged with anything in relation to anything. All the talk is of ‘potential charges’ so far. He has not broken any US laws. It is not illegal to reveal the truth. However, the USA has stated through Attorney General Eric Holder:

“…to the extent that there are gaps in our law, we will move to close those gaps…”

http://www.skynews.com.au/world/article.aspx?id=545657&vId=

Current law in democracies allows journalists to use leaked documents to create stories that expose truth and uncover corruption and uphold their most valuable function in society. Talk of changing this fundamental basis of law and journalistic status quo to prevent this from occurring is extremely worrying to a (supposedly) democratic society. What’s worse, in America, the journalism profession is letting it happen without a whimper. The major problem is that mainstream journalists are simply not doing their jobs because they are not incentivized to do so. Their incentive is to tow the party line. Their boss is buddies with the politicians. Or they are buddies with the politicians who feed them dirty scraps under the grand dining table of power and like a pathetic cowered dog, they accept them without question, for to question the scraps means they will go hungry. I am disgusted at the journalism profession in general for this lack of backbone and character. As a general exercise all people should look at all news as being not general interest or current affairs but a message or part of a campaign they are supposed to absorb and accept. Either delivered by a corporation or by a government or in a lot of cases the dark intersection of these two. (That’s another article altogether).

We need to be fully aware of what the motivations might be when the suggestions that wikileaks be ‘blacklisted’ or censored, or removed from the internet or even designated as a terrorist organization as has been discussed in these last days. This last point is particularly worrying as it was the one thing I was looking for as a final justification before actually writing this article. For me, it is a clear exposure of the strategy. Terrorist organizations have clearly stated aims to use violence and the fear of it to create and instill fear in civilian populations in order that they leverage their governments to create change that suits the terrorists, when it suits them most. Wikileaks, whether a construct of powerful shady characters or a more valiant cause, uses information to instill fear in governments and corporates to create change that suits citizens, when it suits them most. This is not terrorism. If it is then many of us may be branded as terrorists. Hell of a way to radicalize the general population.

Whether or not the wikileaks phenomenon is a huge disinformation operation orchestrated by undisclosed entities does not change my next point. I have been writing about the internet and its use as a democratic tool now for about four years on and off. The people of the world need to be aware that we have a massive democratic opportunity in connected digital media and that this puts people in positions of traditionally high power and vested interests (particularly the media and government) at a huge disadvantage if we are allowed to band together and share information or human intelligence (to use a spooks term). If our internet freedoms are allowed to flourish and continue, it will literally change the world for the better by rebalancing the power equation in favour of the vast majority and democratizing education. By simply being allowed to talk about what we like, when we like and with anyone we like across borders and physical divides, we have the world’s most powerful democratic tool at our disposal – you could even call it a weapon if necessary - and not many of us realize it. Wikileaks shows us there is a real assault on democratic freedom happening right now. We can’t let go of it. We need to use it. Or lose it.


UPDATE

Considering the concept of Julian Assange the forward thinker being played, it is certainly also possible that he has played the players. He may have agreed to work with the shadows from early on (see the split with cryptome founder John Young over allegations JA was working for CIA) since he may have considered the serious possibility of his organization being shut down some time in the future and the subsequent concept of his own good self then disappearing into thin air. Rather than wait for that he has worked as one of ‘them’ to this point while raising his profile concurrently. In the meantime he has accessed real damaging info and set it aside in his encrypted insurance file. This move preserves his skin - even to the extent of giving him active protection by intelligence agencies who know if he gets hit by a bus, the show is over. If this is true, the delicious thing to consider now is that while he turns rogue on those he always wanted to expose from the start, they are forced to protect him. That’s genius strategy. And I do think that Julian Assange, the Double Double? Agent is a genius.



*this does not explain why #cablegate has not been trending in the days since the leaks.

Thursday, November 5, 2009

WOLFMOTHER HITS THE RIGHT TONE (or Band Brand not Bland).

This is a Friday afternoon blog.
We’re not talking corporate brands today because it’s the last day of the working week, it’s 25 degrees in Melbourne and Summer is here with a fascinator on.

Today we’re talking rock! And the Band Brand we’re going to dissect is Wolfmother. They’ve recently put out their second studio album, a revised grouping of four members, but still with Singer / Songwriter Andrew Stockdale up front. And at this juncture in their brand development its Stockdale’s understanding of Brand Tone that I’d like to discuss.


Brand tone is an area of brand development that is often overlooked or treated as unimportant by Brand Managers but in fact plays a large role in presenting a unique or memorable personality to the world. Brand tone is normally associated with language or written tone, but savvy brands understand that tone should be replicated in visuals too (Visual Tone see Diesel ads). In the case of a Band like Wolfmother, we can also look at Musical Tone (sound) and will define language style and words as Lyrical Tone. All these elements combine to provide a strong unique feeling around the Wolfmother Brand.


Lyrical Tone

Let’s start at the start with the Brand name: Wolfmother. Immediately it has an authentic feel to it but why? It’s a two-part name. This follows a naming tradition recognised by Stockdale. All the greatest original 70’s hard Rock genre bands had two-part names. Look at Led Zeppelin, Deep Purple, Black Sabbath, Iron Butterfly, Iron Maiden, Steppenwolf, Thin Lizzy and early Status Quo. And who could forget Hawkwind? (Me).

So the name is instantly somehow recognisable and familiar and has an air of authenticity and heritage. But now that they have laid down their promise in the name they need to deliver in the songs. Let’s look at the lyrics to see if the tonal authenticity carries through.

Here is a list of some of the words you’ll hear in either of the two Wolfmother album lyrics:

Tales, Rainbow, Mystic, Eagles, Fields, New Moon, Night, Phoenix, Joker, Forest, Clover, Gnomes, Cosmic, White Unicorn, White feather, Far Away, Dimension, Kingdom, Castle, Queen, Violence, Sun, Colossal, Pyramid, Children, Thief, Gift, Apple Tree, Minds Eye, Tyrants, Mountains…

Stockdale is intent on painting a vibrant and colourful fantasy landscape in the minds of his listeners, an otherworldly mediaeval destination, a new place for modern music listeners set in another time. He does this very successfully creating strong mood, feeling and associations for his Brand. But these ideas seem to be deliberately based on the work of his Heavy Metal forefathers. Here’s a list of words from various Led Zeppelin song lyrics:

…Mountain, Misty, Far Away, Spirits, Flowers, Fields, Tales, Angel, Sword, The Piper, White Light, Forests, Garden, Dreams, Death, Snow, Four Winds, Sails, Silver Linings, Hills, Gold, Queen, Lord, Master, Morning Light, Apples, Tyrants, Mortals, Time, Dragon, Sunlight, Night, Heaven, Glitters, Elders, Story, Gallows Pole...

Led Zeppelin got their word-smithing inspiration from the JRR Tolkien Lord of the Rings series. Wolfmother got theirs from Led Zeppelin (and some obvious lyrical ability on the part of the frontman).

There are also more deliberate lyrical references such as the song ‘10 000 feet’ which mentions the phrase ‘turned castles into sand’, clearly referencing the Jimi Hendrix song ‘Castles made of Sand’.



Musical Tone

As mentioned earlier, Led Zeppelin, Deep Purple and Black Sabbath were the first bands to play Hard Rock or Heavy Metal. All these bands experimented with this new genre creating offspring genres in the process, mainly Psychadelic and Blues Rock. The Wolfmother sound has always mixed these styles and references to brilliantly recreate a similar tone. The new album takes it up a notch from the last with more specific style references along these lines and adds a couple of modern ones with guitar references to Soundgarden (another two-part name).

Stockdale has always focussed on his elocution in aspects of his singing. And you recognise through this that at times his vocal tone is decidedly British sounding. This is either a wonderful coincidence, or just clever understanding of the genre. Zeppelin, Deep Purple and Black Sabbath were of course, all British bands.
Stockdale sometimes even seems to be channelling Ozzie Osbourne.

One of the things the original masters of rock also comprehended was the use of echo or reverb through vocals. When coupled with the fantasy landscape images conjured through the stories sung by the singer and mediaeval instruments like the Lyre, the effect on the listener is one of being transported back in time. There is a ‘ghosts of the past’ effect that makes us feel as if the singer is doing the singing from another dimension. This simple vocal production effect through the new Wolfmother album serves to make the album feel more authentic and gives the illusion of rock heritage.

In further reference to Hard Rock originals, the latest album creates a Musical tone that includes a classic anthem (Far Away) rhythm section led assaults (New Moon Rising) and a classic rolling blues number (Cosmic Egg) which has the lyrical cadence, chord progression and build and increasingly heightened vocals that were so loved by fans of Led Zeppelin and Deep Purple. Some songs are striking for their similarity to original tracks by the old masters such as Track 5 ‘In the Morning’ which reminds a listener of the Led Zeppelin epic, Kashmir, as does the following, Track 6 ‘10 000 feet’ - but this also throws in some pure Soundgarden (listen to Outshined)…for something new. Track 9 ‘Pilgrim’ and Track 10 ‘In The Castle’ both have elements of little known Deep Purple track ‘Pictures of Home’ but Pilgrim changes pace, with the heavy guitar sound of Soundgarden reappearing to hold us up at 3AM in the morning if we were thinking of slumping in our chair or sneaking off to bed. Track 11 ‘Phoenix’ tips its hat to Black Sabbath immediately, kind of reminding me of Sabbra Cadabra or Paranoid. Track 12, the final official Wolfmother track on the album begins with a piano led melancholy intro that bears a resemblance to the late 60’s song ‘Summer in the City’ by Lovin’ Spoonful. It’s familiar and pensive; like a soundtrack to a classic 70’s movie about a detective who’s downtown with nowhere to go but the bottom of a Scotch bottle.

What else adds to tonal authenticity? Tempo changes and extra long songs, great drum rolls, screaming guitar solos. Classic techniques. And speaking of screaming, did I mention the screaming? You have to have the screaming to pull off this genre, but it must be delivered well. Big Tick to Stockdale.



Visual Tone

So they sound right and the words in the songs put our minds nicely in the magical, slightly scary mediaeval landscape Stockdale wants us to be in. Now it’s just up to the visuals to successfully complete the Wolfmother tonal picture... So check out the album cover. And while we're looking at the band and its visual presence, what about Stockdale himself? Is that the zone your head was in? Exactly. Nice work, well executed.

Some people deride Andrew Stockdale and Wolfmother for being derivitive. I don't care about the multiple references. Every idea has a reference somewhere, it's how things progress. I'm just glad someone still knows how to ROCK!

For understanding Brand Tone: Big Tick to Wolfmother Mk2 (ref: Deep Purple Mk2).


Ps. My hit tips: Far Away will be the Far and Away Rock hit of the Summer.

Cosmic Egg will have a crack at being a Hit.

10 000 Feet and New Moon Rising will soar right up to number one in the charts.

check out:

http://www.youtube.com/watch?v=74ouG1EHksQ

(caveat: only hits if they release these songs as singles).

Thursday, October 22, 2009

WHO WINS THE PRIZE FOR STRONGEST POLITICAL BRAND?


Obama.








It’s a word with many associations. Man. Husband. Father. African American. Intellectual. Dreamer. Visionary. Leader. Orator. Diplomat. Icon. Beacon of Hope. Authentic Winner. Proof of the American Dream. There are many more. Now as the recipient of the Nobel Peace Prize he can legitimately add Peacemaker to his brand strengths and associations. And in case you missed it the first time this proves he’s a Winner again.

It may sound obvious to some but Obama has been and is being built as a global Brand. What is less obvious and most apparent to me about the building of the Obama brand is the process being followed. It is simply a brilliant example of how to go about it.

The first step in building a Brand is identifying the business and consumer Opportunity. When I first met Obama (his personal writing style and tone feel like a friend’s arm around your shoulder) in his memoir ‘Dreams from my father’ a few years ago (published first in 1995) it was clear to me that an Opportunity had been identified. The book wasn’t a Dan Brown. It wasn’t for everyone. It was an international introduction to a potential new Player for those interested in politics, years ahead of the main game. It had a poetic lyrical style, with reflective musings wrapped in detailed visual metaphor, veering at times to more pragmatic references to class struggle and societal imbalances and all the while continuing with the compelling underlying narrative that Obama’s drive and vision was due to the personal inspiration given to him by his contradictory beginnings. In terms of brand building this was the beginning of the establishment of his Brand Foundation and Brand Promise and it was directed at a specific and relatively limited but potentially influential target audience.

The effect of the book was allowed to filter through the peer to peer channels and was backed up by a relatively normal unbiased Publishers media strategy normal for a writer promoting a new piece of writing.

Then, in the many years before the election win in 2008 he began campaigning and speaking across America, continually sticking to his increasingly apparent brand promise; the hope for change. Supporting his message was the proof of his conviction; his actions and work as a Community Organiser and civil rights defender in Chicago and other socially valuable work. Obama was solidifying his Brand Foundation and delivering his key message to a wider and wider audience.

Obama became a State Legislator in Illinois and then in 2004 was elected as a US Senator. At an address at the 2004 Democratic Convention in Boston Obama gave his (by that time) very polished and inspiring pitch to his political colleagues and around 9 million other Americans. The whole country took notice. Overnight, a valid leader had been discovered, with an inspiring way and a magnetic attraction. That ‘overnight’ took at least ten years of sticking to the same promise and backing words with actions. As a mass market Brand, Obama had just been launched.

This stage of a brand development process is called Creative and Strategic Exploration and we begin looking at campaign territories that might best promote the brand. In the case of Politicians the campaign managers will attempt to highlight the brand promise to citizens in the way that seems to have most resonance. Obama’s campaign managers in 2004 would have begun testing various approaches, refining the message and defining the most relevant territory to own against the competitor brands: the threats within the Republican Camp and even those within their own. By the time of the actual official Election Campaign Obama and his advisors had boiled his brand promise down to a single line:

CHANGE WE CAN BELIEVE IN

The clear consumer insight behind this line is the fact that Americans were sick of the same old promises not being delivered. Pretty simple. But this was only part one of the strategy. The line morphed during the campaign into the more urgent:

CHANGE WE NEED

The campaign effectiveness research had obviously suggested America believed the Obama story. They believed he would change things. The new line made a stronger point around the need for this change to occur and put the onus on the people. It was basically a direct call: If you’re not happy then get out and Vote!’ in a society where voting is not mandatory and African Americans are least likely to take the opportunity. At this stage, Obama also added some new words to his brand; digital and innovator. He totally trumped the efforts of the Republicans to raise money at a local level with his digital campaigning which is ongoing even today. His appearances at small local venues were deliberate. He mixed this with rousing speeches and appearances at other Historically and Culturally symbolic and significant venues. He was playing the wide ground between being seen as a man of the people as well as genuine Leader and it was executed perfectly.

People bought the Brand in droves. Brand Obama was a huge global success. Obama was elected and it’s up to him to deliver for Americans the ‘change we need’. If he doesn’t, despite the brilliant brand foundation development, despite the clear and unambiguous brand messaging, despite the brilliant campaign executions and despite the recent Noble Peace Prize (which was a timely mini-tactical brand campaign in its own right at a time of relative brand weakness) then the brand fails.

Build your brand properly and follow a strategically led creative process and you greatly increase your chances of success. But if you break your Brand Promise you break your brand even if you are a Nobel Peace Prize Winner. Bottom line for brands: Do as you say or else.

Tuesday, September 29, 2009

isnack 2 point 0 My God!


I have been around this industry a while now, nearing 10 years. I have had the fortune of spending a lot of that time working with George Tomeski, one of Australia’s most visionary and successful brand strategists. And I would hope that in this time I have learnt a thing or two about Brand Strategy and Development. So I was curious when Vegemite launched the ‘name me’ campaign for the new cheese and vegemite mix. The strategy employed by the brand was not new or unusually clever as has been suggested by some, but a PR and TV driven approach to launching a new product at a time when consumers have the means and the desire to interact with brands in more and more ways. (Mc Donald’s held a similar competition a couple of years ago in which they asked consumers to name a new burger). A campaign like this increases the potential for consumers to engage in ‘water-cooler talk’ about the brand and the ‘name me’ proposition and thus spread the campaign message. Vegemite, being an Australian Icon just heightens this potential. So the strategy made sense to me. It’s just the winning name that doesn’t.

I am certain the campaign received absolutely genius entries. This is inevitable given the numbers. So when the name was revealed I was speechless, curious, suspicious and incredulous all at the same time.

Without further ado, here is a taste of what is wrong with the name iSnack 2.0:

It’s a technology derived term. Oh yum! Technology! Yes please!

It will date badly if it’s not already outdated. Like a barbed wire or Maori tattoo design around your bicep.

It limits the audience if there is one. Maybe some flawed research told Vegemite ‘the kids’ love everything that starts with ‘i’. ‘i’ don’t buy that for a second.

It’s majorly try-hard. Like Kevin Rudd in an Akubra casually using Aussie phrases.

It’s embarrassing. Like a forty year old in flouro pants at a rave.



Here is what is right with it:

It’s controversial. Like the dress Mr Edelston’s exhibitionist partner wore to the Brownlow.


This is what I think. We have two options:

1. The Vegemite Brand Manger has lost the plot (probably never had it).

2. Vegemite has deliberately launched the worlds’ worst name for a spreadable food to continue the PR push before giving us the REAL NAME, which will be just perfect.

Point 2 is a real option. It must be. I can’t believe that a brand would launch a product with such a name and be serious about it. Then again, maybe they are. I have often observed that a brand’s advertising is less a reflection of the capability of the agency and more a reflection of the personality of the Brand Manager (or ultimate decision maker internally). If this is the genuine name for the product then the Vegemite Brand Manager or whoever decided this was ‘The Name’ is a total, dyed in the wool, genuine, 100% try-hard with no idea at all and should be sacked.

What is interesting however, is that if Point 1 is the case, then Vegemite may decide to save face with a quick change of direction (and Brand Manager) and begin saying that their strategy was in fact Point 2 all along. We’ll see. Now it’s lunchtime and I’m off for some delicious new ‘Megabites’. Mmmmmmm.


Ps. If anyone from Vegemite reads this, we really can help you. Send me an email or at least request our credentials. I'm serious.

News just in: Vegemite reconsidering iSnack 2.0 name. Copy the link and have a look at the article:

http://www.smh.com.au/business/isnack20-fury-prompts-naming-rethink-20090930-gbwt.html

Notice how they have three months supply of the soon to be defunct product hitting supermarket shelves tomorrow? In other words, notice how they have created PR AND A COLLECTORS ITEM THE DAY BEFORE IT'S AVAILABLE? Point 2 is looking quite credible to me now...